Shipping Destinations We currently ship to:
- Netherlands (Domestic)
- Belgium, Germany, France, and other selected EU countries
Processing & Delivery Times
- Orders are typically processed within 1–2 business days.
- Delivery within the Netherlands: 1–3 business days
- Delivery to other EU countries: 3–7 business days depending on destination
Shipping Rates
- Netherlands: €4.95 (Free shipping on orders over €50)
- EU countries: Rates are calculated at checkout based on weight and location
Carriers Used
- PostNL, DHL, DPD, or other reliable logistics partners
Return Process
- Email us at support@candlesandgifts.com with your order number to initiate a return.
- Returns must be made within 14 days of receipt.
- Products must be unused and in original condition.
- Include your name, order number, and reason for return in the package.
Return Address Candles & Gifts – Returns Department
[Insert Return Address]
[Postal Code, City, Netherlands]
Who Pays for Returns?
- The customer is responsible for return shipping costs, unless the item is defective or the wrong product was sent.